Aspect Related ServicesTraining


As the world of telecommunication provides a wealth of challenges, our training aim to complete the student's picture. Very often product training provide a solid base for administering and maintaining a single product, but they seldom focus on general telecommunication issues, which would provide a significant gain in understanding. In a heterogeneous environment, even if all product training have been completed, technicians are normally forced to bridge the gap between product worlds themselves. Due to these facts, we provide customized training courses guiding through the area of telecommunication, standardization, heterogeneous architecture, design and integration.

The following items may be covered in a training course tailored to serve customer requirements at best:
  • Switching in theory and practice, for both public and private networks
  • Differences between telecommunication and datacommunication architectures (e.g. switching and backplane architectures)
  • Public network architecture and protocols (including MTP, SCCP, TCAP, ISUP)
  • Intelligent network architecture and protocols (INAP) for narrowband and broadband networks
  • Public network access protocols (including ISDN Q.931)
  • Existing and future broadband architectures and protocols
  • Private network architecture using standardized and proprietary protocols (QSig, etc.)
  • Relations between telecommunication standards and the Aspect call centre solution
  • CTI architectures, protocols (including SCAI, ABIG) and application interfaces (including ABIG/CMI)
  • Design of CTI applications in single site and multi site environments
  • Design pattern in CTI and telecommunication system development (e.g. basic call state models in IN, agent and call state models in call centers)
  • Operating system selection and usage for system integration and application development
  • Dial plan design
  • Migration of enterprise architectures to service provider architectures (including carrier routing, network routing and full intelligent network integration)
  • Call center architectures and implementation (external vs. integrated, distributed vs. virtual vs. service based)
  • Report design and database usage
  • Interactive Voice Response system architecture and design
  • Speech recognition issues
  • Sizing for telecommunication resources (including trunks, announcements, call center agents), identification of load dependent items
  • Reliability engineering for telecommunication, CTI systems and call centers
  • Data networking protocols (e.g. TCP/IP, ATM, FR)
  • Voice over packet network architecture, protocols and implications for quality of service
  • Relation of voice over packet technology and standards to the Aspect product portfolio

The items listed above do not form an exhaustive list as it only represents customer needs we have faced in the past. It has to be noted that our training courses do not replace product training, they complement them. Consequently highest training effect may be achieved by attaining both types.
@2004 .Telecomm