| Training
As
the world of telecommunication provides a wealth of challenges,
our training aim to complete the student's picture. Very often product
training provide a solid base for administering and maintaining
a single product, but they seldom focus on general telecommunication
issues, which would provide a significant gain in understanding.
In a heterogeneous environment, even if all product training have
been completed, technicians are normally forced to bridge the gap
between product worlds themselves. Due to these facts, we provide
customized training courses guiding through the area of telecommunication,
standardization, heterogeneous architecture, design and integration.
The following items
may be covered in a training course tailored to serve customer requirements
at best:
- Switching
in theory and practice, for both public and private networks
- Differences
between telecommunication and datacommunication architectures
(e.g. switching and backplane architectures)
- Public
network architecture and protocols (including MTP, SCCP, TCAP,
ISUP)
- Intelligent
network architecture and protocols (INAP) for narrowband and broadband
networks
- Public
network access protocols (including ISDN Q.931)
- Existing
and future broadband architectures and protocols
- Private
network architecture using standardized and proprietary protocols
(QSig, etc.)
- Relations
between telecommunication standards and the Aspect call centre
solution
- CTI
architectures, protocols (including SCAI, ABIG) and application
interfaces (including ABIG/CMI)
- Design
of CTI applications in single site and multi site environments
- Design
pattern in CTI and telecommunication system development (e.g.
basic call state models in IN, agent and call state models in
call centers)
- Operating
system selection and usage for system integration and application
development
- Dial
plan design
- Migration
of enterprise architectures to service provider architectures
(including carrier routing, network routing and full intelligent
network integration)
- Call
center architectures and implementation (external vs. integrated,
distributed vs. virtual vs. service based)
- Report
design and database usage
- Interactive
Voice Response system architecture and design
- Speech
recognition issues
- Sizing
for telecommunication resources (including trunks, announcements,
call center agents), identification of load dependent items
- Reliability
engineering for telecommunication, CTI systems and call centers
- Data
networking protocols (e.g. TCP/IP, ATM, FR)
- Voice
over packet network architecture, protocols and implications for
quality of service
- Relation
of voice over packet technology and standards to the Aspect product
portfolio
The items listed above do not form an exhaustive list as it only represents
customer needs we have faced in the past. It has to be noted that
our training courses do not replace product training, they complement
them. Consequently highest training effect may be achieved by attaining
both types.
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Training