for an integrated architecture and an easy-to-use implementation ?
Facing too much training efforts due to complex configurations ?
Got the feeling of too many parameters to be set up for your off-the-shelf
Your middleware requires
a low-fat diet ?
Then this is the right place to look for ! By utilizing our
modules, third party and open source libraries we are able to provide
customized software implementations in reasonable time. Combined with
latest open source libraries our industry-proven briX modules may
be raised easily to a full blown application. To grasp an idea of
we've assembled some representative examples of systems currently
under design or in use.
Statistics & Distribution Engine
Statistics & Distribution Engine follows a twofold purpose. At
one hand it provides access to real-time call centre statistics via
XML-RPC for third party applications. On the other hand it delivers
load dependend call control and distribution services via the Nortel
Periphonics IVR System. The entire architecture follows a distributed
pattern to allow for a large number of clients under heavy load. The
entire system has been designed for high reliability and central administration
Open Mediator is a platform for mediation of billing and MIS data.
It features modular input and output interfaces, data conversion,
pseudo real-time support for online billing, file based batch mode
for offline billing, online and offline stream splitting for multiple
clients and a pre-processing backup option for sourced call detail
Video Call Centre
heart of the Video Call Centre Architecture is the Video Call Centre
Control Server. By synchronizing audio and video media streams it
supplements the call centre ACD. The entire architecture provides
features such as video agents, video announcements and video menues.
Call flow design, call distribution and MIS reporting are entirely
carried out by standard call centre components.
case you want to learn more about
or one of the examples, please