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Public
Networking Solutions |
In
comparison to standard call centre installations, fixed and
wireless telephone service providers may gain more functionality
out of their systems by integrating call centre components
with network infrastructure. This opens the door to a wide
range of applications such as call centre service offerings,
integrated conferencing solutions, voice over internet integration,
home agents, improved routing and reuse of existing infrastructure.
During our projects we had to realize, that most public network
components do not provide the flexibility required for call
centre integration. A major bottleneck is typically the call
control interface of the public network component.
This is, where our partner
Telesoft
Technologies joins in. Telesoft Technologies provides
a wide range of products with focus on fixed and wireless
service providers covering applications such as fixed line
SMS, SMS firewalls, SS7 filtering, IN and CAMEL gateways,
roaming gateways, surveillance & monitoring as well as
diagnostics & testing. Telesoft Technologies also offers
a programmable switching platform called OKEFORD®, which
has been proven very useful in call center installations since
the ninetees. In the early days, its signaling components
were used as a protocol converter between SS7 and ISDN for
AT&T call centre solutions (now being part of the AVAYA
product portfolio). The latest generation OKEFORD® provides
a great deal more than just protocol conversion within the
call centre environment, providing advanced IN call routing,
call completion, IVR functionality and much more!
The Okeford Switching Solution comes in three flavours:
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1.OKEFORD®
2000 with
Up to 8
E1 / T1 ports
Up to 8 ISDN links
Up to 8 SS7 link sets each with up to 8 signalling links
Up to 248 terminated calls
Optional Media on up to 248 circuits (DTMF receive / transmit,
voice prompt / play)
1U chassis
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2.OKEFORD®
3000 with
Up to 56
E1 / T1 ports
Up to 56 ISDN links
Up to 8 SS7 link sets each with up to 8 signalling links
Up to 1736 terminated calls
Up to 1 STM-1 Optical ports providing 2 x 63 E1 equivalent
streams
Up to 4 DS-3 ports providing 4 x 28 T1 or 4 x 21 E1 equivalent
streams
Up to 2 DS-3 ports with robbed bit signalling providing 2
x 28 T1 equivalent or 2 x 21 E1 equivalent streams
Optional Media on up to 1736 circuits (DTMF receive / transmit,
voice prompt / play)
9U chassis
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3.OKEFORD® 4000 with
Up to 128
E1 / T1 ports
Up to 128 ISDN links
Up to 8 SS7 link sets each with up to 8 signalling links
Up to 3967 terminated calls
Carrier grade dual-plane high-availability solution
Hot-swap cPCI line card architecture
Optional Media on up to 3967 circuits (DTMF receive / transmit,
voice prompt / play)
15U including chassis, routers and servers
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All versions, ranging from OKEFORD® 2000
to OKEFORD® 4000 provide the following
features:
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- Non-blocking
switching architecture with up to 400.000 BHCA
- Open
programmable switch with developers XML API (INAP over XML)
- Interfaces
for E1, T1 (T1/E1 and SS7/ISDN may be mixed on a single
card), STM-1, OC-3 and DS3 (not for OKEFORD® 2000) and
IP
- Protocol
support for SS7, IN, GSM, ISDN, SDH and SONET (A complete
protocol listing may be found
here)
- GMSC
and VNM interfaces and APIs
- Programmable
progress tones
- Configurable
trigger, routing and hunting table
- User-friendly
GUI interfaces for management and provisioning
- Real-time
remote access, configuration and management
- Call
Detail Record (CDR) ínterfaces (filebased and via
TCP/IP)
- SNMP
based alarming interface
- Integrated
SMS (GSM, CDMA) and USSD (GSM)
- Optional
conferencing support
- Optional
media support (DTMF receive / transmit, voice prompt / play)
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Please note
that the list of features provided is far from being exhaustive.
For more information on the OKEFORD® product line or other
products, please visit our partners website at
Telesoft
Technologies or
contact us directly.
We are more than happy to provide you with technical background
material, conformance test related information or application
scenarios. In addition to the Telesoft Technologies product
portfolio we also offer integration
development
services for their components and
trainings
for various protocol suites. |
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